Customer service, or rather its quality, is one of the most important success factors today and is crucial to customer loyalty.
Customer service or customer support is essentially about answering customer queries and providing support when they need help, i.e. assisting them in solving their problems. Customer support is usually also the first point of contact for potential customers and is, therefore, practically the company's stooge and first impression.
The tasks of the customer service department mainly include
- answering queries via phone, email, live chat or social networks
- Work order processing (monitoring, sorting, assigning)
- Maintaining the delivered product or supporting the customer in the process
- Creating a knowledge database
Just look at the many ways in which connections can now be made, i.e. using different communication channels such as Facebook or Twitter, and you will see how extensive the work of the support team has become. Today's customer needs are very different from the standard needs of just a few years ago. As technology advances, needs and customers change much more quickly.
We know this ourselves. We have long been accustomed to same-day or next-day delivery of online orders, to information at our fingertips, and to the simplicity of technology making our lives easier. Automation is increasingly taking over certain tasks from us naturally and generating a new service culture.
A greater focus on customer experience has evolved, practised primarily by large companies. But overall, expectations are increasing, putting pressure on many small businesses that, unfortunately, often can't keep up.
At the same time, customer service is one of the biggest growth opportunities for companies today. Customer support is no longer just a "problem solver," but a critical pillar of customer satisfaction and long-term customer retention.
So that means addressing customer service challenges is not only a good thing, it's a must.
Growing companies, in particular, should pay close attention to their service teams. Growth is usually accompanied by a significant increase in the number of customer queries, and these queries often require the same number of employees to handle. This is where customer service software can help by providing the best support for your service team.
It is increasingly natural for automation to take specific jobs off our hands and generate a new service culture.
Customer service or customer support is essentially about answering customer queries and providing support when they need help, i.e. assisting them in solving their problems. Customer support is usually also the first point of contact for potential customers and is, therefore, practically the company's stooge and first impression.
Use customer support software which contains an efficient knowledge base, ticketing system and Live chat. Minimal cost to enhance customer experience.| BClinked
Rapid deployment, simple enough but effective customer support system
The tasks of the customer service department mainly include
- answering queries via phone, email, live chat or social networks
- Work order processing (monitoring, sorting, assigning)
- Maintaining the delivered product or supporting the customer in the process
- Creating a knowledge database
Just look at the many ways in which connections can now be made, i.e. using different communication channels such as Facebook or Twitter, and you will see how extensive the work of the support team has become. Today's customer needs are very different from the standard needs of just a few years ago. As technology advances, needs and customers change much more quickly.
We know this ourselves. We have long been accustomed to same-day or next-day delivery of online orders, to information at our fingertips, and to the simplicity of technology making our lives easier. Automation is increasingly taking over certain tasks from us naturally and generating a new service culture.
A greater focus on customer experience has evolved, practised primarily by large companies. But overall, expectations are increasing, putting pressure on many small businesses that, unfortunately, often can't keep up.
At the same time, customer service is one of the biggest growth opportunities for companies today. Customer support is no longer just a "problem solver," but a critical pillar of customer satisfaction and long-term customer retention.
So that means addressing customer service challenges is not only a good thing, it's a must.
Growing companies, in particular, should pay close attention to their service teams. Growth is usually accompanied by a significant increase in the number of customer queries, and these queries often require the same number of employees to handle. This is where customer service software can help by providing the best support for your service team.
It is increasingly natural for automation to take specific jobs off our hands and generate a new service culture.
Tools, Tools, Tools ......
Service management tools
By implementing BC-linked service management software, companies can add structure to their customer communication and work tasks. The service management software is completely individually configurable and can therefore be easily expanded - no matter how large the company is or what industry it is in.
In addition, BC-linked can be used as a true enterprise service management solution, which means it can be used in almost all company areas. This is especially important when we consider that not only do external customers use the service but that employees are customers as well. Let's think, for example, about the HR department or internal IT.
An important step for SMEs is using tools to achieve the desired service standards. Ideally, we are talking about an optimally coordinated system environment.
By implementing BC-linked customer service management software, companies can add structure to their customer communications and work tasks. Service management software is generic, and generic solutions are low-cost and have been proven to work. There is no doubt that true personalization is necessary, and you need custom domains and white-label products.
There is no sense that a generic solution is the surest way to go. Many new customer support channels and solutions (e.g. AI chatbots) are being developed today. You may invest in these seemingly attractive technologies, but can you guarantee a proper return?
A generic solution is not guaranteed to generate the greatest return, but it must be the most robust, as all requirements are most classic.
Moreover, BC-linked can be used as a true enterprise service management solution, which means it can be used in almost all company areas. This is especially important when we consider that not only external customers use the service but that employees are also customers. Let's think, for example, about the HR department or internal IT.
BC-linked work orders form the core of any maintenance management system. Not only is it a simple tool for scheduling and assigning work tasks, but it also helps to monitor the various resources used for maintenance. It is presented in a live chat format with a user-friendly UI. Work orders are important because they play an important role in standardizing maintenance workflows, especially the submission of work requests to close work orders.
Many customers try to solve problems themselves first, and the first place they go is to your website to see if you have a knowledge base.
Sixty-nine per cent of customers want to solve as many problems as possible, and 63 per cent always or almost always start by searching your company's online resources when they have a problem.
BC-linked has a customer service team of technical writers and product experts who write the content in the knowledge base. Will keep the knowledge base up to date and work with the product team to report any changes.
Depending on the type of product or service you offer, BC-linked has a developer support team. This is primarily for companies that have developers who need help designing solutions.
For example, if a developer uses BC-linked product and needs help with development, application management, or submitting bug reports, this will go to the developer support team.
An important step for SMBs is using tools to achieve the desired service standards. Ideally, we are talking about an optimally coordinated system environment.
Service management tools
By implementing BC-linked service management software, companies can add structure to their customer communication and work tasks. The service management software is completely individually configurable and can therefore be easily expanded - no matter how large the company is or what industry it is in.
In addition, BC-linked can be used as a true enterprise service management solution, which means it can be used in almost all company areas. This is especially important when we consider that not only do external customers use the service but that employees are customers as well. Let's think, for example, about the HR department or internal IT.
An important step for SMEs is using tools to achieve the desired service standards. Ideally, we are talking about an optimally coordinated system environment.
Customer service management tools
By implementing BC-linked customer service management software, companies can add structure to their customer communications and work tasks. Service management software is generic, and generic solutions are low-cost and have been proven to work. There is no doubt that true personalization is necessary, and you need custom domains and white-label products.
There is no sense that a generic solution is the surest way to go. Many new customer support channels and solutions (e.g. AI chatbots) are being developed today. You may invest in these seemingly attractive technologies, but can you guarantee a proper return?
A generic solution is not guaranteed to generate the greatest return, but it must be the most robust, as all requirements are most classic.
Moreover, BC-linked can be used as a true enterprise service management solution, which means it can be used in almost all company areas. This is especially important when we consider that not only external customers use the service but that employees are also customers. Let's think, for example, about the HR department or internal IT.
Work order systems
BC-linked work orders form the core of any maintenance management system. Not only is it a simple tool for scheduling and assigning work tasks, but it also helps to monitor the various resources used for maintenance. It is presented in a live chat format with a user-friendly UI. Work orders are important because they play an important role in standardizing maintenance workflows, especially the submission of work requests to close work orders.
Knowledge Base Team
Many customers try to solve problems themselves first, and the first place they go is to your website to see if you have a knowledge base.
Sixty-nine per cent of customers want to solve as many problems as possible, and 63 per cent always or almost always start by searching your company's online resources when they have a problem.
BC-linked has a customer service team of technical writers and product experts who write the content in the knowledge base. Will keep the knowledge base up to date and work with the product team to report any changes.
Developer Support
Depending on the type of product or service you offer, BC-linked has a developer support team. This is primarily for companies that have developers who need help designing solutions.
For example, if a developer uses BC-linked product and needs help with development, application management, or submitting bug reports, this will go to the developer support team.
Use customer support software which contains an efficient knowledge base, ticketing system and Live chat. Minimal cost to enhance customer experience.| BClinked